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ABOUT CAREEXPERT AUSTRALIA

About CareExpert Australia

We’re a Bayswater-based NDIS provider supporting people with disability across Melbourne’s east. We believe good support starts with listening: understanding what matters to you, respecting your choices and working alongside the people in your life.

Our story

CareExpert Australia was built on a simple idea: support should fit the person, not the other way around.

Too often, people with disabilities and their families find themselves juggling different providers, repeating their story to new workers and fitting their lives around someone else’s timetable. We wanted to offer something different: a local team that takes the time to get to know you, keeps your support joined up and treats you as the expert in your own life.

From our base in Bayswater, we support people with everything from finding a place to live to help with everyday routines and practical support at home. Whatever support looks like for you, our focus stays the same: listening first, being honest about your options and showing up when we say we will.

What guides us

Our purpose To help people with disability live the life they choose, with support that is respectful, reliable and shaped around them.

Respect and dignity

We treat every person as the expert in their own life, and we respect privacy, culture and identity.

Choice and control

You decide what your support looks like, who’s involved and how it’s delivered.

Honesty

We’re clear about what we can and can’t do, what things cost and what your plan covers.

Reliability

We turn up when we say we will, and we keep the people you choose informed.

Inclusion

We welcome people of all backgrounds, cultures, genders, sexualities and abilities.

Support across every part of daily life

We offer a range of NDIS supports so the help you need can work together, from one local team.

01

Home and living

Supported Independent Living, Specialist Disability Accommodation and Short-Term Accommodation & Respite.

02

Everyday support

personal activities, household tasks, community participation, life skills development and travel and transport assistance.

03

Health and complex support

high-intensity support, community nursing care and complex mental health support.

04

Plan and home support

support coordination, home modifications and home maintenance.

How we work with you

We start with a conversation. Before anything is arranged, we listen to your goals, routines and preferences.

We plan together. Support is agreed with you, and anyone you choose to involve, and set out clearly in a service agreement.

We value consistency. We aim to match you with familiar people, so you’re not explaining yourself to someone new every week.

We work with your circle. With your consent, we keep family, carers, support coordinators and health professionals informed.

We check in and adjust. Needs change. We review your support regularly and whenever something isn’t working.

Our team

Our people are the heart of what we do. Every member of our team is here because they care about helping people live well, on their own terms. We look for people who listen, respect your choices and take pride in doing the everyday things well, and we support them to keep learning so they can support you safely and with confidence.

Quality, safety and your rights

The NDIS Code of Conduct. As an NDIS provider, we follow the NDIS Code of Conduct, which sets out how providers and workers must behave, including respecting your rights and acting with honesty and integrity.
Your privacy. We handle your personal information carefully and only share it with your consent, except where the law requires. Read our Privacy Policy.
Feedback and complaints. We welcome compliments, feedback and complaints, and you won’t be treated differently for raising a concern. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Inclusion and cultural safety. We welcome Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and LGBTIQA+ people, and we work to make our support safe and respectful for everyone.

Local to Melbourne's east

Our office is at 3/15 Railway Parade, Bayswater VIC 3153, close to Bayswater station. We support people in their homes and communities across Melbourne’s east. Being local means we know the area, from health services and transport to community groups, and we can respond quickly when things change.

Not sure if we cover your suburb? Call us on 03 9798 8893 and we’ll let you know.

Frequently asked questions

Where is CareExpert Australia based?

We’re based at 3/15 Railway Parade, Bayswater VIC 3153, and support people across Melbourne’s east.

Who do you support?

We support people with disability who have NDIS plans, along with their families and carers. Get in touch and we’ll talk about whether we’re the right fit for you.

Can I choose my support workers?

Yes. You can tell us your preferences, such as gender, language or personality, and we’ll do our best to match you with the right people.

Can a family member or support coordinator contact you for me?

Yes. A family member, carer, advocate or support coordinator is welcome to get in touch on your behalf, with your permission.

How do I get started?

Call 03 9798 8893, email info@careexpert.com.au or send an enquiry through our website. We’ll have a chat about what you’re looking for and explain the next steps.