Home > A little more certainty.
FREQUENTLY ASKED QUESTIONS
A little more certainty.
From first enquiries to understanding your options, find answers to common questions. If you don’t find what you need, our team is here to talk.
YOUR QUESTIONS MATTER
Let’s make support easier to understand.
Which services can I enquire about?
Our main services are Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), short-term accommodation and respite, personal care, home modifications and home maintenance. Please confirm scope and availability with our team.
How do I make an enquiry?
Call 03 9798 8893, email info@careexpert.com.au or use our enquiry form. Share the support you are interested in and your preferred contact details.
What is the difference between SIL and SDA?
SIL provides eligible assistance with daily living. SDA relates to purpose-designed housing for eligible participants. Housing and daily support have separate funding requirements.
Can a family member or coordinator contact you?
Yes. Family members, carers and support coordinators are welcome to enquire. Please obtain the participant’s consent before sharing their personal information.
How do I know if a service suits my NDIS plan?
Your plan, individual needs and the current funding rules matter. Discuss your plan with your NDIS contact or support coordinator and confirm costs and arrangements before proceeding.
What should I prepare for a first conversation?
Think about your goals, the service you are interested in, your suburb and how you prefer to be contacted. You do not need to share detailed health information in the initial form.
Where are you based?
We are based in Bayswater, in Melbourne’s eastern suburbs, Victoria, Australia. Our publicly listed address is 3/15 Railway Parade, Bayswater VIC 3153. Please share your suburb so we can confirm appointments and service availability in your area.
Does an enquiry guarantee a place or funding?
No. An enquiry starts a conversation. Suitability, availability and funding arrangements need to be confirmed before support can begin.
LET’S START WITH YOU
Let’s talk about what matters to you.
Whether you’re exploring options for yourself, someone you care for or a participant you support, we’d be happy to hear from you.
Send us an email
Based in Bayswater, Victoria
3/15 Railway Parade, Bayswater VIC 3153
Please contact us to confirm appointments and service availability.
Please contact us to confirm appointments and service availability.