NDIS Support Coordination in Bayswater and Melbourne's East
Getting a new NDIS plan can feel like being handed a map in a language you don’t speak. Our NDIS support coordination helps you understand your plan, find the right providers and keep everything working together, so you can focus on your goals rather than the paperwork.
We’re based in Bayswater and provide support coordination services to participants across
What is NDIS support coordination?
NDIS support coordination is a funded support that helps you understand your NDIS plan, choose and connect with providers, and coordinate your supports so you can work towards your goals. It’s usually included in the Capacity Building part of your plan when the NDIA decides you need help to put your plan into action. A support coordinator works for you, helping you make your own choices.
How a support coordinator can help
Explain your plan — what each budget is for, how your plan is managed and what you can and can’t use funding for.
Help with connecting with NDIS providers — finding options that suit your goals, location and preferences, and setting up service agreements.
Coordinate your supports — making sure your providers, therapists and support workers work together.
Build your skills — so you can manage more of your plan yourself over time.
Help with problems — when a service isn’t working, needs change or a crisis comes up.
Prepare for plan reassessment — gathering progress information and reports so your next plan reflects your needs.
Link with other systems — such as health, mental health, housing and education.
The three levels of support coordination
| Level | What it involves | Who it usually suits |
|---|---|---|
| Level 1: Support connection | Building your ability to connect with informal, community and funded supports, and to understand and use your plan | People who need some help getting started and expect to manage on their own soon |
| Level 2: Coordination of supports | Helping you understand your plan, connect with providers, coordinate supports and build your capacity to manage them | Most participants who have support coordination |
| Level 3: Specialist support coordination | Higher-level support from someone with specialist qualifications, for situations with high risk or complexity | People with complex needs, such as housing instability, involvement with the justice system, or several systems interacting at once |
How NDIS plan support works with us
Get in touch
Meet your coordinator
Understand your plan together
Choose your providers
Keep things on track
Prepare for your next plan
Our commitment to your choice
Care Expert Australia provides support coordination and other NDIS supports. We know this can create a conflict of interest, so we manage it openly:
- You choose. We’ll always present a range of providers, not just our own services, and you’re free to choose anyone.
- No pressure. Using our support coordination doesn’t mean you have to use our other services, and the reverse is also true.
- Transparency. We’ll tell you whenever an option involves Care Expert’s own services.
If you’d prefer a coordinator who doesn’t provide any other services, we’ll respect that and can point you towards independent options.
Support coordination is changing: what it means for you
Who may benefit from support coordination
Support coordination may suit you if you:
- have a new NDIS plan and aren’t sure where to start
- have several providers or complex supports to coordinate
- are going through a big change, such as moving home, leaving school or leaving hospital
- are exploring housing options like SIL or SDA
- are dealing with more than one system, such as health, mental health or justice
Is support coordination covered by your NDIS plan?
Support coordination is funded under Capacity Building supports when the NDIA includes it in your plan. If it isn’t in your plan and you think you need it, you can raise this with your Local Area Coordinator or planner at your next plan reassessment, or ask for a plan change if your situation has changed. For more information, see the NDIS guide on support coordination.
Support coordination in Bayswater and Melbourne's east
Why choose Care Expert Australia
- NDIS registration status, including Support Coordination / Specialist Support Coordination
- Local team based in Bayswater, contactable on 03 9798 8893 or 0415 383 109
- Coordinator qualifications and experience, e.g. social work, allied health, specialist level
- Open conflict-of-interest approach, with your choice of providers first
- Strong local knowledge of providers and services in Melbourne’s east
- Response times or availability
Frequently asked questions
What does an NDIS support coordinator do?
An NDIS support coordinator helps you understand your plan, choose and connect with providers, coordinate your supports and build your ability to manage your plan. They also help when problems come up and when you prepare for plan reassessment.
What are the three levels of support coordination?
How do I get support coordination in my NDIS plan?
Can I change my support coordinator?
Can my support coordinator also provide my other supports?
Is support coordination changing?
What's the difference between a support coordinator and a plan manager?
Do you provide support coordination in Bayswater?
LET’S START WITH YOU
Let’s talk about what matters to you.
Whether you’re exploring options for yourself, someone you care for or a participant you support, we’d be happy to hear from you.
Give us a call
Send us an email
Based in Bayswater, Victoria
Please contact us to confirm appointments and service availability.